Being locked out of Twitter means users are required to log in to their Twitter account, change their password, and reauthorize their connected apps, such as Socedo.
According to Twitter support, the network “may lock an account if it appears to be compromised, or if it is in violation of the Twitter Rules of Terms of Service.” This can happen for a number of reasons, including logging in from a new device or a new location, failing to set up a backup email or phone number, following a lot of users in a very short period of time, or posting inappropriate content.
How to Unlock Your Account
Simply log in to your Twitter account and follow the instructions, which will include entering a security code and updating your password. Detailed instructions will also be emailed to the email address associated with your Twitter account. If the issue persists, you can submit an appeal to Twitter support and ask for clarification.
Is this normal?
Thousands of real Twitter users have been locked out of their account at one time or another. Your first reaction might be that you’ve done something wrong, but in reality, a lock out is simply a Twitter safety feature.
Like any marketing channel, you want to use Twitter responsibly. Just because you receive an email spam complaint, you don’t stop email marketing. Similarly, a Twitter lock out should be a reminder to check how you’re using the platform.
Best Practices to Avoid a Lock Out
Socedo operates completely within Twitter’s Terms of Service and Developer Agreement. Every workflow in Socedo is initiated by a human, either by your manual prospect approvals or through our Managed Services team. Socedo also staggers when it carries out the follow and then send direct message workflow on Twitter to avoid spikes in activity.
However, there are a few additional steps you can take to avoid being locked out:
- Gradually scale up your number of daily approvals, especially if you are new to Twitter. A high volume of new activities, such as following hundreds of users in one day, after a long period of inactivity can trigger a lock out.
- Write DMs that are personalized, not spam. Messages with phrases like “Thanks for following!” and overtly salesy language are often flagged as spam.
- Check your other connected apps. Twitter’s policy engine considers multiple factors when deciding to lock an account. See if other apps are posting automatically on your behalf, unfollowing users in bulk, or sending messages.
- Limit users who have access to your Twitter account. Suspicious log in behavior increases when many people are logging in from a variety of locations, and keep your passwords private to avoid a real security issue.